1. Introduction

GetSLU (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website.

 

2. Information We Collect

We may collect:

Personal Information: name, address, email, phone number, billing/shipping details, and payment information.

Technical Data: IP address, browser type, website usage statistics, and cookies.

Order History: records of your purchases and interactions with us.

 

3. Purpose of Collection

We collect and use personal information for purposes including:

Processing and fulfilling orders.

Communicating with you regarding purchases or inquiries.

Complying with Australian taxation and record-keeping obligations.

 

4. Disclosure of Information

We may disclose your information:

To third-party service providers as necessary to fulfil your order, specifically payment processors and shipping companies (Australia Post).

To government authorities where required by law (e.g. Australian Taxation Office, law enforcement).

Where you have provided consent.

We do not sell or rent your personal information to third parties.

 

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

 

6. Cookies

Our website uses cookies to improve functionality and analyse website traffic. You may disable cookies in your browser settings, but some features may not work as intended.

 

7. Access and Correction

You may request access to, or correction of, your personal information held by us by contacting us at hello@getslu.com. We will respond in accordance with the Privacy Act 1988 (Cth).

 

8. Complaints

If you believe we have breached the APPs, you may contact us at hello@getslu.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

9. Retention

We retain personal information only as long as necessary to fulfil legal, taxation, and business obligations. When no longer required, data will be securely destroyed.

 

10. Changes

We may update this Privacy Policy from time to time. Changes will be published on this page.